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Goals-of-care conversations can help people living with serious illness clarify their wishes regarding their care, which members of their care team can then use to guide care plans. This may be facilitated by a physician, nurse, social worker, faith leader or another healthcare professional. These discussions are crucial, complex and often challenging. In this session, we will outline important elements of these conversations, review necessary facilitation skills, and learn about the impact they have on patient experience.  

Participants in this webinar will be able to:  

• Describe the components of a goals-of-care conversation.  
• Identify a needed skill to facilitate goals-of-care conversations.  
• Outline ways in which these conversations positively impact patient experience.